Charlotte Finance

Nov 30 2017

Saas service provider #saas #service #provider



For us, simplicity is key and our unique approach to the needs of service integration will change the way you look at your service operations.

By simplifying the way service management tools and processes are integrated, fluency, transparency and automation in service management and outsourcing is increased.


We believe everybody should be able to use their existing ITSM tools to stay in control and with our ready-to-use, scalable solution this is possible.

With built-in support for multi-vendor and multi-customer environments we can enable real-time connections and straightforward management of your outsourced services.


Not only do we ensure that connections of internal an external workflows are reliable and easily managed, you can develop your service management tools and processes independently to reach optimal performance.

This allows your organisation to be commercially agile which in-turn increases customer service levels, customer experience and revenue.

How it works

Gartner, Cool Vendors in ITSM 2.0, Tapati Bandopadhyay, Chris Matchett, 19 April 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Become a Service-Flow Partner!

Service-Flow Partner program works to form strategic alliances with the leading ITSM consultants, service providers and service integrators all over the world to support our customers to utilize the world’s first SaaS solution for service integration.

Multi-sourcing, SIAM and Service Integration are creating new requirements for integrating different operational ICT models, ITSM tools and processes with a requirement for continuous improvement, ownership of the data and strategic flexibility. Service-Flow’s role is to enable all that; we provide a foundation for modern, digitalized IT service management.

If your business is based on creating exceptional customer value through simplifying complex technology, understanding customer need and focusing on solving customer’s challenges, then you should talk to us.


Join our Core R D team in Helsinki, Finland!

Service-Flow is a software service provider specialized in developing and producing the world’s first SaaS solution for Service Integration. Our all-inclusive solution enables outsourcing service buyers and service providers to integrate ITSM tools and digitalize service processes just by subscribing to Service-Flow SaaS.

Our development work involves a lot of green-field development solving new challenges. We follow agile development practices and use continuous delivery to ensure that our customers are fully equipped to enjoy new features without delays or production breaks.

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